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FAQs

General

Do you have a store in my city?

Understated Leather does not have any physical retail locations, and currently we do not wholesale to any small boutiques throughout the country. We frequently do collaborations with Free People, and their boutiques occasionally carry our product. In addition to our own retail site, we are also available online at FreePeople.com, ForLoveandLemons.com & revolve.com Our diffusion line, US by Understated Leather is available at UrbanOutfitters.com

I live in Austin, can I come and try your product on before I make a purchase?

While we love our fellow Austinites, at this time we’re unable to accommodate any visits to Understated Leather headquarters. Feel free to email us with any sizing or style questions before purchasing- we’re always here to help!

Wholesale inquiries? 

Please direct all wholesale inquiries to Jewlie@UnderstatedLeather.com 

I'm a blogger and would love to collaborate with Understated Leather. Who can I get in contact with?

Blogger collaboration inquiries can be directed to Jewlie@UnderstatedLeather.com Please include links to all social media platforms and a short intro.

 

Ordering & Payment

An item I want to purchase is out of stock, will you be getting any more?

We do our best to keep our website fully stocked, but if an item you want is sold out, please shoot us an email at Jewlie@understatedleather.com and we will do our best to accommodate your request!

When will I be charged for my order?

The order goes through as full payment on the credit card at the time the order is placed.

What does it mean to place a pre-order?

Pre-orders are orders for items that are not currently in stock, but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches us.

 

International

What will my total be in another currency?

In the upper right corner of our website, you will find a drop down menu that says “USD”. Click this drop down menu to select the currency of your choice and our site will convert our prices from US dollars automatically.

How much will I be charged for duties and taxes?

We currently do not calculate duties & taxes for international orders for customers. However, if you’d like an estimate, we recommend taking a look at this duty & tax calculator to give you an idea.

 

Shipping Information

I placed an order and received an order confirmation, but have yet to receive any tracking. Can you help me find my package?

Many times our tracking emails get sent to the Junk or Spam folder, so we recommend taking a look there first. If you cannot find a tracking email, please send us an email and we will be happy to look into it. It's also good to double check if you ordered an item that is up for presale. 

When will my order arrive?

Orders typically ship from our warehouse within 48 hours excluding weekends and holidays and excluding any custom items. Please allow extra ship time during sale periods or holiday seasons.

US orders are shipped with UPS Ground from Austin,Texas and will take 2 - 5 working days for delivery depending on the state. 

International orders shipped with UPS Worldwide Expedited should arrive within 3 - 6 business days.

Other shipping questions?

Please check out our shipping page, which covers everything from rates to tracking to international shipping.


Returns & Exchanges

What is your return/exchange policy?

Please refer to our return policy here & note that all custom orders, sale items and international orders are final sale.

Do you offer free returns?

Currently, we do not offer return labels or offer free returns. The shipping of a return is at the expense of the customer. For more information on returns, refer to our return policy here.

 

Sizing & Styles

What size should I purchase?

Each item on our website contains a detailed size guide, which breaks down the measurements of all of our pieces. We recommend taking your own measurements of your body & a jacket you already own that you love the fit of, to compare to the measurements of our product. In general, our XXS fits a 0, S fits a 2-4, M fits a 6, L fits an 8. Most of our jacket styles are created from our Easy Rider style. If you’re between sizes, or are still unsure about which size to purchase, please send us an email and we’ll help you figure it out.

I want to purchase a custom piece, can you give me more information?

 We love creating custom pieces for our customers and encourage your creativity! Currently, we only do custom men’s & women’s jackets and patches.The process begins by choosing a jacket style and providing your size- from there, options include lengthy laser-cut fringing, subtle leather engraved patches, highly detailed engraved images, metal hand-made shoulder pieces, hammered rivets, additional metal hardware and more. We suggest you take a look at some of our previous custom designs here. Please check out our Custom page here, and then email jewlie@understatedleather.com to begin the design process.

 Can you customize a jacket I already own?

We cannot customize anything that isn’t purchased from understatedleather.com

FYI: We love the weekend as much as you do, so any emails sent after 5PM CST on Fridays will be responded to first thing Monday morning.