Our current preferred carrier is UPS.
Our transparent shipping process offers our customers a live shipping calculator which includes our company discount to save you money.
Currently we do not offer return labels or offer free returns. The shipping of a return is at the expense of the customer. Please view our returns policy here for more information.
If a customer enters shipping details incorrectly and the item is returned to Understated Leather, the customer will be charged again for shipping the item out a second time. Please check your address very carefully.
Tracking links are emailed when the order is shipped and are sent from our website. If you have not received your tracking link and your order has been processed, please check your junk mail folders before contacting us to save you time (often that is where it is hiding).
Orders typically ship from our warehouse within 48 hours excluding weekends and holidays and excluding any customer items. Please allow extra ship time during sale periods or holiday seasons. Orders shipped with standard ground from Austin and will take 2-6 working days for delivery depending on the state.
We also offer a UPS 3 Day Select service at an additional cost. The cut off time for same day fulfillment is 12 PM pst. Any orders that are placed after 12 PM pst will ship the following business day. Orders placed Saturday afternoon or Sunday will ship on Monday. Note: Understated Leather is not responsible for any delays due to local disruptions.
Monday orders placed by 12 PM pst, Wednesday - Monday delivery.
Tuesday orders placed by 12 PM pst, Thursday - Tuesday delivery.
Wednesday orders placed by 12 PM pst, Friday - Wednesday delivery.
Thursday orders placed by 12 PM pst, Saturday - Friday delivery.
Friday orders placed by 12 PM pst, Monday - Wednesday delivery.
UPS 3 Day Select
Monday orders placed by 12 PM pst, Wednesday - Thursday delivery.
Tuesday orders placed by 12 PM pst, Thursday - Friday delivery.
Wednesday orders placed by 12 PM pst, Friday - Monday delivery.
Thursday orders placed by 12 PM pst, Monday - Tuesday delivery.
Friday orders placed by 12 PM pst, Tuesday - Wednesday delivery.
Yes, Understated Leather ships globally.
All orders are processed and shipped Monday through Saturday. Orders are shipped the following day after an order is placed, unless otherwise stated on the product description. Some pieces require extended production time, this information is clearly noted on the product description.
Any custom items are shipped as soon as the piece is ready. The customer will be notified via email and provided with a tracking number. If you do not receive your tracking number, please email us at firstname.lastname@example.org
UPS Worldwide Expedited
Orders shipping overseas with this service may take 2 - 5 business days.
Orders shipping overseas with service may take 5 - 10 business days.
Please note, customs and duty fees are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions. We recommend using this duty calculator site to approximate your fees. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
We cannot label international orders as gifts, all customs documentation must be completed accurately. While we understand the intention behind this request, it is for the protection of the customer, as well as Understated Leather. If an international package is labeled as a gift and gets lost or damaged during the shipping process, no insurance claims can be filed, and the customer will not be able to receive a refund for their damaged/lost goods.