Please keep in mind that we are a small business and you are emailing a real person (not a robot). Therefore the nicer you are to customer service, the more likely you are to receive a positive outcome. This is how we roll. Kindness is rewarded at UL.
We love the weekend as much as you do, so any emails sent after 5PM CST on Fridays will be responded to first thing Monday morning.
All questions are welcome before the checkout process & detailed measurements are provided as well as an honest fit description on the each product page. Feel free to email us before you make your purchase with any questions and concerns you may have.
Return Policy & Process:
1) OUR RETURNS FORM IS BELOW
2) Do not email us directly about a return request. Please read this page carefully as, our Returns Policy and further info is all listed below this form.
3) Do not email us directly after you have submitted the returns form. All this does is delay our response time to you. We got your email, please be patient.
Return Policy Specifics:
Policy for Sale & Discounted Items:
All sale items are final sale. Sale items are not eligible for refunds, store credit, or exchanges. Any item purchased on sale or with a discount code for 15% or more is considered final sale. This includes all discount promotions where the offer is more than 15%.
Policy for Jewelry & hats:
All jewelry & hats are final sale.
Policy for all Customized Items:
All made to order and custom pieces are final sale, no returns or exchanges are accepted.
Policy for Donation Promotions:
All sales during our donation drive (August 22nd, 2021) are eligible for exchange or return for store credit only, due to 100% of the proceeds benefiting DFW Refugee Outreach Services.
Policy for International Returns:
International orders are eligible for store credit only. For certain situations we may be open to exceptions so please email us if you have any questions or concerns about this policy.
International Duties & Taxes:
Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. Please check your local customs website for more information. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
The Process & Rules:
The following is applicable for USA customers only
We will accept returns on full priced stock items that reman in their original condition, unworn & undamaged within a 7 day grace period. Swing tags must be intact.
Exchanged items can only be exchanged once.
Considering the above, if you are not happy with your item and your purchase is within the before mentioned guidelines, please submit the form above within 7 days of your parcel arriving (recorded by tracking delivery date).
Next steps: After we receive your form you will be contacted by email on how to proceed with your return.
Once the return is received and inspected, we will send you an email to notify you if your return has been accepted or not. Garments that are returned with signs of wear (including swing tags removed) will not be accepted and immediately returned at the expense of the customer.
All return approvals remain at the discretion of Understated Leather.
Customers are financially responsible for all shipping costs incurred when returning an item (unfortunately shipping costs are non-refundable for either of us). A return tracking number must be provided, as we are not responsible for any packages until they reach our destination.