We highly, highly recommend looking over all of these guidelines before placing an order! It's always best to be fully informed ahead of time!
Please keep in mind that we are a small business and you are emailing a real person (not a robot). Therefore the nicer you are, the more likely you are to receive a positive outcome. We love the weekend as much as you do, so any emails sent after 5PM CST on Fridays will be responded to first thing Monday morning.
All questions are welcome before the checkout process & detailed measurements are provided as well as an honest fit description on the each product page. Feel free to email us at email@example.com before you make your purchase with any questions and concerns you may have.
RETURN POLICY & INTERNATIONAL ORDERS:
Sale & Discounted Items:
All sale items are final sale. Sale items are not eligible for refunds, store credit, or exchanges. Any item purchased on sale or with a discount code is considered final sale.
Bumble x Understated Leather T-shirt:
As 100% of the proceeds of the Bumble x Understated Leather Tee are being donated to The Kindness Campaign, this tee is final sale.
All Customized Items:
All made to order and custom pieces are final sale, no returns or exchanges are accepted.
International orders are ineligible for refunds, credits or exchanges. We may be open to exceptions, please email firstname.lastname@example.org if you have any questions or concerns about this policy.
International Duties & Taxes:
Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. Please check your local customs website for more information. We recommend using this duty calculator site. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
RETURNS PROCESS: EXCHANGES / REFUNDS
The following is applicable for USA customers only.
We will accept returns on stock items that reman in their original condition, unworn & undamaged within a 14 day grace period.
Exchanged items can only be exchanged once.
Considering the above, if you are not happy with your item and your purchase is within the before mentioned guidelines, please submit the form below within 14 days of your parcel arriving (recorded by tracking delivery date). After we receive your form you will be contacted by email on how to proceed with your return.
Once the return is received and inspected, we will send you an email to notify you if your return has been accepted or not. Garments that are returned with signs of being worn will not be accepted and immediately returned at the expense of the customer.
All return approvals remain at the discretion of Understated Leather.
Customers are financially responsible for all shipping costs incurred when returning an item (unfortunately shipping costs are non-refundable for either of us). A return tracking number must be provided, as we are not responsible for any packages until they reach our destination.
RETURN & SERVICE INQUIRIES