We strive to make goods of the highest quality possible. If for whatever reason you are not happy with your purchase please contact us and we will try to reach a reasonable solution.
Please note that most items are made by hand and use genuine, all natural leather. Due to the natural elements of these materials there will be some variation from one item to another and it may not exactly match the picture. Please refer to the Leather Info page for more information.
All questions are welcome before the checkout process & detailed measurements are provided as well as an honest fit description on the each product page. Feel free to email us at email@example.com before you make your purchase with any questions and concerns you may have.
All sale items are FINAL SALE. Sale items are not eligible for refunds, store credit, or exchanges.
Flash sale prices cannot be applied to orders placed before the start of the flash sale.
Once the flash sale has ended, all flash sale items will return to full price. We cannot honor flash sale prices once the sale is over.
Please allow extra time for email response and shipping of items during the sale. We’re working very hard to respond to emails and ship items out in a timely manner, but we do ask for your patience. You will receive an email order confirmation and a separate shipping confirmation with tracking once your order has shipped. If you haven't received an order confirmation within 24 hours of your purchase, please email firstname.lastname@example.org
International orders are ineligible for refunds, credits or exchanges. We can be open to exceptions, please email email@example.com if you have any questions or concerns about this policy.
All made to order and custom pieces are final sale, no returns or exchanges.
All discounted or sale items are final sale, no returns or exchanges.
EXCHANGES / REFUNDS
The following is applicable for USA customers only.
We will accept returns on stock items that reman in their original condition, unworn & undamaged within a 14 day grace period. We do not accept returns on any custom or made to order items.
Considering the above, if you are not happy with your item and your purchase is within the before mentioned guidelines, please contact us via email to explain your issue within 14 days of your parcel arriving (recorded by tracking delivery date). If your return is approved by email conversation, we will provide you with a shipping address. A return tracking number must be provided to us, as we are not responsible for any packages until they reach our destination. Once the return is received and inspected, we will send you an email to notify you if your return has been approved. Garments that are returned with signs of being worn will not be accepted and immediately returned at the cost of the customer.
All accepted and denied returns remain at the discretion of Understated Leather.
Please note, the customer is financially responsible for all shipping costs incurred when returning an item. Shipping costs are non-refundable to either party. Reminder that a return tracking number must be provided, as we are not responsible for any packages until they reach our destination.
RETURN & SERVICE INQUIRIES