WANT TO EXCHANGE OR RETURN?
Just login or create an account with the email you used for your order. Then, select the order you would like to exchange or return. You’ll find the order number in your Understated Leather confirmation email or on your packing slip.
Got it? Let's get started.REQUEST A RETURN
RETURN POLICY SPECIFICS
All sale items are final sale. Sale items are not eligible for refunds, store credit, or exchanges. Any item purchased on sale or with a discount code for 15% or more is considered final sale. This includes all discount promotions where the offer is more than 15%.
All jewelry & hats are final sale.
All made to order and custom pieces are final sale, no returns or exchanges are accepted.
All sales during our donation drive (August 22nd, 2021) are eligible for exchange or return for store credit only, due to 100% of the proceeds benefiting DFW Refugee Outreach Services.
International orders are eligible for refund or exchange. The cost of return and exchange shipping is the responsibility of the customer, we do not offer free returns or exchanges. Please contact Hello@understatedleather.com to initiate an international return or exchange.
Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. Please check your local customs website for more information. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
THE PROCESS & RULES
We will accept returns on full priced stock items that reman in their original condition, unworn & undamaged within a 7 day grace period from the day the package is marked as delivered. Swing tags must be intact.
Exchanged items can only be exchanged once.
Considering the above, if you are not happy with your item and your purchase is within the before mentioned guidelines, please submit the form above within 7 days of your parcel arriving (recorded by tracking delivery date).
Next steps: After we receive your form you will be contacted by email on how to proceed with your return.
Once the return is received and inspected, we will send you an email to notify you if your return has been accepted or not. Garments that are returned with signs of wear (including swing tags removed) will not be accepted and immediately returned at the expense of the customer.
All return approvals remain at the discretion of Understated Leather.
Customers are financially responsible for all shipping costs incurred when returning an item (unfortunately shipping costs are non-refundable for either of us). A return tracking number must be provided, as we are not responsible for any packages until they reach our destination.